Return Policy

 

Incorrect or faulty products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at hello@aircozi.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. AirCozi does not take responsibility for the costs of returning the products.

Missing items

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our customer care team at hello@aircozi.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Return Policy

At AirCozi, we want you to love your purchase. If you need to return an item, here's our policy:

Eligibility: Returns must be initiated within 14 days from receiving order.
Condition: Items must be unused, in original packaging, and in the same condition as received.
Process: Contact us at hello@aircozi.com.au with your order number.
Follow the instructions we provide for returning your item.